AVERPVP™ · THOUGHTFUL DRINKWARE

Shipping Policy

🚚 Your Drinkware Delivery Guide

averpvp™ · Order Preparation, Tracking & Shipping Assistance

Waiting for your new bottle, mug, or glassware? Here is how we prepare purchases, provide tracking, and assist with delivery concerns.

For an existing shipment, email service@averpvp.com with your order number.

📦 From Confirmation to Dispatch

Preparation begins after payment confirmation and order verification.

Stage	Estimated Time
Standard order preparation	2–4 business days
Preparation during busy periods	Up to 5 business days during holidays, promotions, or increased demand
Standard U.S. shipping	10–15 business days after dispatch for eligible destinations

Preparation and transit are calculated separately. The shipping estimate starts when your parcel is dispatched, rather than when you submit payment.

These estimates are not guaranteed arrival dates. Carrier schedules, weather, destination, seasonal volume, customs checks where applicable, and transportation disruptions may affect delivery.

🧾 Shipping Services & Costs

Available destinations, shipping methods, and charges are displayed at checkout before payment.

Your options may depend on:

✓ Delivery location
✓ Products and quantities selected
✓ Available carrier services
✓ Chosen shipping method

Review your complete address, selected service, shipping fee, and final total before confirming your purchase.

🏭 Fulfillment & Multiple Packages

Orders may ship from different fulfillment locations according to inventory, product availability, destination, and shipping arrangements.

Our registered business address identifies the operating company. It does not establish the dispatch location for every order. The origin shown on your parcel may differ.

Orders containing several bottles, cups, or glassware items may arrive in separate packages. Tracking information for each shipment will be provided where available.

🛰️ Receiving Tracking Updates

Once your order has shipped and tracking becomes available, shipment details will normally be emailed to the address used at checkout.

Allow time for carrier collection and scanning. The first tracking event may appear after your shipping notification, and updates may pause between handling locations.

🏠 Need to Change Your Address?

Contact service@averpvp.com promptly with your order number and complete corrected address.

We will try to assist before fulfillment begins. Once processing, packing, or shipment preparation starts, an address change may no longer be possible.

⏳ When Delivery Takes Longer

If tracking remains unchanged for an extended period or your order exceeds the estimated delivery window, send us:

Order number
Tracking number
Relevant delivery details
A brief explanation of the concern

We will review the shipment records, investigate with the relevant delivery partner, and explain the next steps. Some investigations require additional carrier confirmation.

📦 Suspected Lost Shipment

If your parcel appears lost in transit, we will investigate and work toward an appropriate resolution.

Depending on the findings, assistance may include replacement, reshipment, refund, or another suitable arrangement.

📬 Delivered Status, Missing Parcel?

If tracking shows “Delivered” but you cannot locate the package, check:

📮 Mailbox, parcel locker, or designated delivery area
🚪 Entrance, doorstep, or sheltered location
🏢 Building reception or mailroom
👥 Household members who may have accepted it
🏘️ Nearby delivery locations

If the parcel remains missing, contact us with your order and tracking numbers. We will review the available delivery information and help determine the appropriate next step.

🥤 Inspect Your Drinkware on Arrival

Contact us promptly if your order arrives damaged, defective, incorrect, incomplete, or materially different from its description.

Provide your order number, an explanation, and clear photos of the product, packaging, and affected components. A short video may help where appropriate and safe.

For sets or drinkware with removable accessories, identify the specific missing or incorrect item, lid, straw, or component.

Do not use chipped or cracked drinkware, damaged lids, or malfunctioning closures. Do not handle broken glass to demonstrate a problem.

After review, assistance may include replacement, reshipment, refund, or return arrangements. For confirmed issues attributable to us, we cover necessary return shipping and additional costs required to resolve the issue.

If a return is needed, we will provide instructions and the correct destination before you send anything back. Ask us for guidance before packing an item containing broken glass.

🌎 Customs & Local Charges

For international destinations supported at checkout, authorities or carriers may assess:

Import duties and taxes
Customs clearance charges
Brokerage or other local fees

Unless included or otherwise stated at checkout, these charges may be payable by the recipient. Customs processing may also affect delivery timing.

💬 Help Us Check Your Shipment

Request	Details to Send
Address correction	Order number and complete corrected address
Tracking or delivery delay	Order number, tracking number, and the concern
Missing parcel	Order number and latest tracking status
Damaged or incorrect drinkware	Product name, order number, explanation, and relevant photos
Missing accessory or set piece	Product name and the component or quantity missing

✉️ Customer Support: service@averpvp.com
☎️ Telephone: +86 178 9644 7420

Keep related messages in the same email thread so our team can follow your request.

🏢 Business Information

averpvp™ is operated by Changsha Pingzhang Electronic Technology Co., Ltd.

Business Information	Details
Brand Name	averpvp™
Legal Company Name	Changsha Pingzhang Electronic Technology Co., Ltd.
Owner	Hu Jianguo
Customer Support Email	service@averpvp.com
Contact Number	+86 178 9644 7420

📍 Registered Business Address
Room G244, Unit 1810, Buildings 12, 13, & 15, Fangmaoyuan (Phase II), No. 1177 Huanhu Road, Tianding Subdistrict, Yuelu District, Changsha City, Hunan Province, China