↩️ Returns Made Clear

averpvp™ · Returns, Replacements & Refunds

Need to return a bottle, replace a damaged glass, or check a refund? Find the key deadlines, eligibility requirements, and next steps below.

⏱️ Your Return & Refund Timeline

Step	Timeframe
Request a return	Within 30 calendar days after confirmed delivery
Approved refund processing	Generally 5–10 business days after the return is received, inspected, and accepted
Credit appearing in your account	Additional time may be required by your bank or payment provider

Contact service@averpvp.com before shipping any item back.

📝 Three Steps to Begin

01 · Share Your Order Details

Email our team with:

• Order number and checkout email

• Product name and selected capacity, color, or set option

• Reason for the request

• Relevant photographs when reporting damage, defects, or missing parts

For drinkware sets, identify the affected piece or missing lid, straw, seal, or accessory. A short video may help where appropriate and safe.

02 · Receive Return Instructions

After reviewing your request, we will explain eligibility and provide the designated return address, packing guidance, and any parcel identification requirements.

Our registered business address is not automatically a return destination. Please use only the address provided for your approved return.

03 · Pack & Send Your Item

Protect fragile drinkware, secure removable components, and include the supplied accessories relevant to your return. Keep your shipping receipt and available tracking information.

Sending a parcel without prior instructions may delay identification and processing.

✅ Returning an Unused Item

For a change of mind, personal preference, or incorrect selection, products should generally be:

✓ Unused and in their original condition
✓ Free from damage, alterations, or signs of misuse
✓ Complete with supplied lids, straws, seals, and accessories
✓ Packed in the original packaging where available
✓ Supported by valid purchase information

Drinkware used for beverages or showing signs of use may not qualify for a standard preference-based return.

These requirements do not limit assistance for defective, incorrect, incomplete, or materially misdescribed products.

🛠️ Damaged Glassware, Faulty Closures or Missing Pieces?

Contact us promptly if your purchase arrives damaged, defective, incorrect, incomplete, or materially different from its description.

Send your order number, a brief explanation, and clear photographs of the item, affected components, and packaging.

Do not use chipped or cracked drinkware, damaged lids, or malfunctioning closures. Do not handle broken glass to demonstrate a problem.

Ask our team for safe handling and packing instructions before returning an item containing broken glass.

Depending on the confirmed issue, assistance may include:

• Replacement of the item or affected component.

• Reshipment of missing or incorrect pieces.

• A refund.

• An arranged return.

For confirmed issues attributable to averpvp™, we cover necessary return shipping and additional costs required to resolve the issue.

🚚 Return Costs at a Glance

Reason for Return	Shipping Responsibility
Change of mind, personal preference, incorrect selection, or item no longer needed	The customer generally pays return shipping. Original delivery charges are generally nonrefundable unless applicable law requires otherwise.
Confirmed damage, defect, incorrect item, missing parts, or material description error attributable to us	We cover necessary return shipping and additional costs required to resolve the confirmed issue. Contact us before arranging shipment.

Return costs vary by package size, weight, destination, and carrier. Our team will explain the applicable arrangements before you proceed.

📋 When Standard Return Restrictions Apply

Where relevant and clearly disclosed before purchase, restrictions may apply to personalized products, gift cards, or items expressly marked as final sale.

Damage caused by misuse or unauthorized modification does not generally qualify as a product defect.

Any restrictions remain subject to consumer rights that cannot legally be excluded.

💳 Inspection & Refund Updates

We will notify you after receiving and inspecting your approved return.

Accepted refunds are generally processed to the original payment method within 5–10 business days. Your financial provider may need additional time to post the credit.

If that payment method cannot receive the refund, we will work with the relevant provider to determine an available alternative.

For a status update, email your order number and previous return correspondence to service@averpvp.com.

🔄 Exchanges, Order Changes & Cancellations

Want a Different Size, Color or Item?

Exchanges depend on stock availability and your order circumstances. If a direct exchange is unavailable, we will explain the approved return process and how to place a new order, including any applicable shipping arrangements.

Need to Change or Cancel an Order?

Contact us as soon as possible. We will try to assist before fulfillment begins, but changes or cancellations may no longer be possible once processing, packing, or shipment preparation starts.

No cancellation fee applies to orders successfully canceled before fulfillment.

If an order cannot be canceled, eligible items may still be returned under this policy.

💬 Return & Refund Assistance

For return instructions, replacement requests, exchange questions, or refund updates:

✉️ Email: service@averpvp.com
☎️ Phone: +86 178 9644 7420

Include your order number and keep related messages in the same email thread so we can follow your request.

🏢 The Business Behind averpvp™

averpvp™ is operated by Changsha Pingzhang Electronic Technology Co., Ltd.

Company Details	Information
Brand	averpvp™
Legal Company Name	Changsha Pingzhang Electronic Technology Co., Ltd.
Owner	Hu Jianguo
Support Email	service@averpvp.com
Contact Number	+86 178 9644 7420

📍 Registered Business Address
Room G244, Unit 1810, Buildings 12, 13, & 15, Fangmaoyuan (Phase II), No. 1177 Huanhu Road, Tianding Subdistrict, Yuelu District, Changsha City, Hunan Province, China

This address identifies the operating company. Return destinations are provided separately after your request is approved.

Your applicable statutory consumer rights remain unaffected by this policy.

Ready to discuss your return? Email service@averpvp.com before sending your item back.