💬 Talk to the averpvp™ Team

Drinkware Questions · Order Updates · Customer Care

Choosing a bottle, mug, or glassware set? Already placed an order? Contact us for product information, delivery updates, payment questions, and after-purchase assistance.

Share the details of your request so we can help you understand the available next steps.

✉️ Email: service@averpvp.com
☎️ Phone: +86 178 9644 7420

🥤 Get to Know Your Drinkware

Our team can clarify the listed information for water bottles, sports and fitness bottles, coffee and tea drinkware, and barware and cocktail glasses.

Product Topic	What We Can Help Explain
Capacity & Dimensions	Volume, height, base diameter, and available sizes
Fit & Compatibility	Cup-holder clearance, bottle-cage fit, and compatibility with listed accessories
Materials & Features	Construction, closure design, and product-specific insulation or leak-resistance information
Cleaning & Contents	Care instructions, included lids or straws, set quantities, and separately sold items

Include the product name or page link, selected option, and your question. For fit inquiries, add the relevant measurements of your existing setup.

Suitability for hot drinks, carbonated beverages, dishwashers, microwaves, and freezers varies by item. Follow the individual product instructions.

📦 Support for Your Purchase

We can assist with:

✓ Order information and selected items
✓ Shipping progress and tracking
✓ Checkout errors and payment status
✓ Change or cancellation requests
✓ Returns, replacements, and refunds

📝 Details to Send

Provide your order number, checkout email, product name, and a brief explanation.

For delivery questions, include the tracking number where available. For payment errors, a screenshot may help—conceal sensitive financial information first.

🔒 Never send full card numbers, security codes, passwords, or one-time verification codes.

🛠️ Damaged Drinkware or Missing Parts?

Contact us promptly if your order arrives damaged, defective, incorrect, incomplete, or materially different from its description.

Please include:

• Your order number and the affected product.

• A description of the issue or missing component.

• Clear photographs of the item, relevant parts, and packaging.

• A short video where helpful and safe.

Do not use chipped or cracked drinkware, damaged lids, or malfunctioning closures. Do not handle broken glass to demonstrate a problem.

After reviewing the information, we will explain the available resolution. Depending on the circumstances, this may include a replacement, reshipment, refund, or return assistance.

For confirmed issues attributable to us, we cover necessary return shipping and additional costs required to resolve the issue.

↩️ Before You Send a Return

Let Us Confirm the Destination

Review our Return & Refund Policy and contact customer support before mailing an item.

For an approved return, our team will provide:

📍 The designated return address
📋 Packing and shipping instructions
📦 Any additional steps for your request

Do not send products to our registered business address unless specifically instructed. The return destination may differ from that address.

Pack drinkware securely, keep supplied accessories together, and protect fragile components during transport. If an item contains broken glass, ask us for handling and return guidance before packing it.

Return eligibility, deadlines, shipping responsibilities, and refund timing are explained in our Return & Refund Policy.

🔎 How We Handle Your Message

Send Your Request	We Review the Details	Receive Your Next Steps
Share the relevant product or order information.	We assess the request and ask for clarification where needed.	We explain the available assistance and any required arrangements.

Some cases require confirmation from a carrier, fulfillment partner, payment provider, or return facility. We will explain any further information needed and provide updates as they become available.

Keep related correspondence in the same email thread to help us follow your request.

🏢 Business & Contact Information

averpvp™ is operated by Changsha Pingzhang Electronic Technology Co., Ltd.

The company manages the online store and customer inquiries about products, purchases, delivery, and after-sales assistance.

Business Information	Details
Brand Name	averpvp™
Legal Company Name	Changsha Pingzhang Electronic Technology Co., Ltd.
Owner	Hu Jianguo
Customer Support Email	service@averpvp.com
Contact Number	+86 178 9644 7420

📍 Registered Business Address
Room G244, Unit 1810, Buildings 12, 13, & 15, Fangmaoyuan (Phase II), No. 1177 Huanhu Road, Tianding Subdistrict, Yuelu District, Changsha City, Hunan Province, China

This address identifies the operating company. It is not automatically the shipping origin or designated return destination.

✉️ Send Us Your Question

For product clarification or purchase assistance, email service@averpvp.com.

averpvp™ · Drinkware Details · Order Assistance · Customer Care